Financial aspects of  Experience Based Differentiation: A global Relationship Management approach (keynote)

Financial aspects of  Experience Based Differentiation: A global Relationship Management approach (keynote). University of Economics in Prague, Czech Republic and Skoda University (Volkswagen Group). March 2008.

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Sources: https://www.scribd.com/document/129527258/Financial-Aspects-of-Experience-Based-Differentiation-A-Global-Relationship-Management-Approach-Prague-Conferences